Footer Status Messages

This section describes some of the messages that may appear in the Status area of the Sentinel Footer, and how to resolve them.

 

Can't connect to Engine

Problem: The Sentinel User Interface cannot connect to the Sentinel Engine.

Description: The following message appears in the Status Panel when the Sentinel User Interface cannot connect to the Sentinel Engine:

Can’t connect to Sentinel Engine – it may not be running

Cause: The most probable causes for this message are:

• The Sentinel Engine has stopped.
• There is a network connection issue.

Resolution: The system administrator should check the Sentinel Engine to see if it is running, and restart it if necessary. If the Sentinel Engine is running, then the system administrator should check the network connection and resolve any network problems.

To restart the Sentinel Engine:

1. Go to Control Panel > Administration Tools > Services on the server that hosts the Sentinel Engine.
2. Locate Sentinel Processing Engine in the list.
3. If the status is stopped, right-click on Sentinel Processing Engine, and select Start from the list.

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Cannot connect to Sentinel Reporting Engine

Problem: The Sentinel User Interface cannot connect to the Sentinel Reporting Engine.

Description: The following message appears in the Status Panel when the Sentinel User Interface cannot connect to the Sentinel Reporting Engine:

Can’t connect to  Sentinel Reporting Engine – it may not be running

Cause: The most probable causes for this message are:

• The Sentinel Reporting Engine has stopped.
  Resolution: The system administrator should check the Sentinel Reporting Engine to see if it is running, and restart it if necessary.

• There is a network connection issue.
  Resolution: If the Sentinel Reporting Engine is running, then the system administrator should check the network connection and resolve any network problems.

• There is a mismatch between the ExternalEventSQL setting in the web.config file and the Reporting database.
  Resolution: The Sentinel administrator should compare the ExternalEventSQL setting in the web.config file and make sure it matches what is in the Reporting database.

To restart the Sentinel Reporting Engine:

1. Go to Control Panel > Administration Tools > Services on the server that hosts the Sentinel Reporting Engine.
2. Locate Sentinel Reporting Engine in the list.
3. If the status is stopped, right-click on Sentinel Reporting Engine, and select Start from the list.