Notifications Panel (4.6.1)

This article applies to versions 4.6.1 and later of P2 Explorer.

Overview

When a case is assigned to you, a Case Notification is added to your list of notifications. In later releases of Explorer, other types of notification will also be available.

The Notifications panel can be opened in the Info Zone, on the right of the screen, by clicking the bell icon in the Info Zone header. This is situated just left of the user name, and indicates the number of unread messages, if any, for the current user (3 in the example below).

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Features

The Notifications panel has the following features:

1. Notifications button This also shows the number of unread notifications. When there are new notifications, the number's background is highlighted for a second (larger, and red). Click the button to open/close the Notifications Panel. 2. Notifications header The header is 'Notifications', with a sub-header showing the number of unread notifications. Click the pin to keep the panel open, otherwise it will close if you click elsewhere in Explorer (for example on a display, or on the ribbon). Click again to unpin. Click the filter button to filter for unread messages. Click again to remove the filter. Click the close button to close the Notifications panel. Click the help button to open contextual help. 3. Notification item Notification items are listed in the panel, below the notifications header. Case notification items show the case number in the notification title, and below that the case priority, case category, and case description. If the description is very long an ellipsis (...) is shown on the bottom right of the item. Hover over the case priority, category or description, to show these in a tooltip. On the top right is the notification time or, for recently assigned cases, the elapsed time since the notification was raised. Unread notifications have the notification title and time in bold. Click the notification to open the related item in the Explore panel (see Opening a Notification). This also marks the notifcation as read. To dismiss the notification, click the X. This completely removes the notification. 4. Scrollbar If there are several notifications, there is a scrollbar on the right.

Opening the Notifications Panel

Click the Notifications icon to open the Notifications panel.

Filtering Unread Notifications

Click the filter button to filter for unread messages.

Click again to remove the filter.

Opening a Notification

When you click on a notification item in the list, it marks the notification as read, and also opens the notification's subject (for example, a case) in the Explore panel.

Below is an example of a case that has been opened in the Explore panel.

Click the return arrow to return to the Notifications panel.

Read more: Explore Case Details

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Dismissing a Notification

To dismiss the notification, click the X on the top right of the item in the list.

This completely removes the notification.

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Raising a Notification

In this release of Explorer, a notification is raised for a user, when you assign a case to them. In later releases, there will be other types of notifications, raised in different ways.